RETURNS & REFUNDS
At Glowcraftco, we make every effort to ensure that your order is right the first time. Glowcraftco will only accept returns if an incorrect item was mistakenly shipped by Glowcraftco. Glowcraftco may elect to replace returned items that have been determined to be defective. Any items determined to be user-defective will not be approved for a refund. The customer is responsible for the return shipping of the defective items to our warehouse to determine the eligibility of any sort of refund.
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Glowcraftco will not allow returns, exchanges, or refunds of personalized products. The battery being depleted after use does not count as being defective.
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Glowcraftco will not allow returns, exchanges, or refunds in instances in which the customer is dissatisfied with the ordered products, despite the ordered products reasonably conforming to the description or image provided on the website.
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ALL RETURNED (UNOPENED/UNUSED) ITEMS MUST BE RECEIVED IN OUR WAREHOUSE WITHIN 30 DAYS OF YOUR RECEIPT DATE FOR A REFUND. Credit will be issued back to the original form of payment that the order was placed with, and only once the returned product has been received by our warehouse. If orders are received after 30 days, we will issue a gift card in place of the refund. If return orders are received after 60 days, we will not issue a refund or gift card of any sort. In addition, please inspect ALL merchandise when received so that we can accurately replace/refund items defective/damaged.
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All returns of non-defective merchandise require the prior approval of Glowcraftco and will be charged a 25% restocking fee. Requests for credit due to discrepancies or damages must be made within 10 business days from the date shipment is received.
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Glowcraftco will not refund shipping or handling charges under any circumstance. Shipments refused or deemed undeliverable by UPS, FedEx or USPS will be charged a 25% restocking fee plus the shipping charges, both to the customer and return to us. If a customer returns an item to which a discount or coupon was applied, the customer will only receive a refund in the amount of the discounted price. If an order is returned that had received free shipping. The cost of shipping will be deducted from the refund.